Shipping policy

Delivery

Delivery area: mainland France, Monaco and all European Union countries.

Rate: €5.90 per order. Free delivery on orders over €49.

Delivery time: your order is prepared within 1 to 2 working days, then delivered in 6 to 10 working days, i.e. 7 to 12 working days in total after your order. Our items are shipped from our partner’s warehouse.

Tracking: all orders are sent with tracked delivery. As soon as your parcel ships, you receive an email with your tracking number.

Several items: if you order several items, they are normally shipped together in the same parcel.

A problem with your parcel?

Lost or late parcel, damaged or defective item: write to us at bonjour@doucechaleur.com with your order number and, if needed, a photo. We will send you a new item or refund you, at no cost to you.