Terms of sale

Article 1 – Seller

These general terms and conditions of sale apply to all orders placed on the website doucechaleur.com, published by Moustapha Dramé, sole trader (EI), trading as Douce Chaleur – 8 bis rue Abel, 75012 Paris, France – SIRET 102 122 504 00016 – bonjour@doucechaleur.com. Placing an order implies acceptance of these terms.

Article 2 – Products

The products (slippers, socks, hot water bottles) are described on each product page as accurately as possible: style, material, colours, available sizes and size guide. Colours may vary slightly depending on your screen settings. Products are offered while stocks last at our supplier.

Article 3 – Prices

Prices are shown in euros, all taxes included. VAT not applicable, article 293 B of the French General Tax Code. Shipping costs (€5.90, free on orders over €49) and any discounts are shown before the order is confirmed. The price charged is the one displayed at the time of ordering.

Article 4 – Orders

You choose your items, then confirm your order after checking its content and total price. A confirmation email summarising your order is sent to you. We reserve the right to refuse an order in the event of an existing dispute or suspected fraud.

Article 5 – Payment

Full payment is due immediately when ordering, by bank card or by the payment methods offered on the website. Payments are secured by our payment provider; we never have access to your bank details.

Article 6 – Delivery

We deliver to mainland France, Monaco and all European Union countries, with tracked delivery, within 7 to 12 working days after the order (preparation 1 to 2 working days, then transport 6 to 10 working days). Items are shipped from our partner’s warehouse. If delivery does not take place within this period, you may ask us to deliver within a reasonable additional period and, failing that, cancel your order and receive a full refund (articles L216-1 et seq. of the French Consumer Code). Details are given in our shipping policy.

Article 7 – Transfer of risk

Items travel at our risk until they are received. If a parcel is lost or damaged in transit, we will send you a new item or refund you, at no cost to you.

Article 8 – Right of withdrawal and returns

You have a 14-day right of withdrawal from receipt, which we extend to 30 days. The conditions, return costs and withdrawal form are set out in our returns and refund policy.

Article 9 – Legal guarantees

All our items benefit from the legal guarantee of conformity (articles L217-3 to L217-20 of the French Consumer Code) for 2 years from delivery, and from the guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code). If an item is defective or non-conforming, contact us at bonjour@doucechaleur.com: we will replace or refund it at no cost to you.

Article 10 – Customer service and complaints

For any question or complaint: bonjour@doucechaleur.com. If a dispute with our customer service remains unresolved, you may use a consumer mediator free of charge (articles L611-1 et seq. of the French Consumer Code).

Article 11 – Personal data

Your data is used solely to process your order and keep you informed of its progress. To find out more and exercise your rights, see our privacy policy.

Article 12 – Governing law

These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing that, the French courts have jurisdiction, in accordance with consumer protection rules. This translation is provided for information; in the event of any discrepancy, the French version prevails.